resume

SUE-LEIGH PALIN

Product Manager

Focused on maximizing product value by solving business problems, aligning people and processes in collaborative high performing agile teams, establishing reusable frameworks that incorporate continuous analysis of real problems, collaboration with stakeholders and end users, and prioritizing project needs based on the highest ROI, meeting business goals. Uses analytic data and metrics to drive in scope requirements and success, ultimately addressing the biggest problems.

WORK EXPERIENCE

Globant, Raleigh NC 2019 - Current

Technical Product Owner, Johnson & Johnson ATSM (April 2024-Current)

• Working on a real-time slot management optimization tool that replaces highly manual processes, maximizing manufacturing and cryo slot utilization

• Leading the change management effort, documenting user flows, processes, end user  training, documentation

• Documenting end to end process, user guides, and business rules 

• Driving the process improvement effort to align the internal product team with the contracted offshore and near shore team members. 

Sr. Product Manager, Technical PO, J&J ACM (July 2022-April 2024)

Lead the teams developing a tool that utilized an AI algorithm to predict implant sizes for hip and knee parts for surgery 

• Leader for a cross-functional Agile team of developers, quality assurance, UX designers and product operations

• Collaborated with internal and external partners, subject matter experts, and end-users to understand and validate the key problems, develop requirements, workflows, and define solutions

• Built detailed use cases, supporting functional requirements, workflows, user stories and acceptance criteria

• Partnered with design to identify and craft features incorporating best experience design practices.

• Worked closely with development team in an Agile SCRUM environment to refine, prioritize and support the development, testing, and release of functionality

• Supported and lead key internal cross-functional activities vital for successful product release 

• Collaborated with a compliance lead to ensure the product met relevant security, privacy & compliance standards

• Lead  teamwork and communication with technology/vendor partners including leading build dependencies

• Facilitated release planning, sprint planning and demos with customers

• Oversaw scale and reliability product backlog, discovery, and prioritization

• Created and maintained product documentation including feature overviews, configuration/setup guides and release notes

• Drove focus on Objectives and Key Results (OKR’s) and communicate to leadership and customers 

• Sized future release efforts in t-shirt sizes and estimates needed for funding

https://www.jnjmedtech.com/en-US/service-details/acm

Senior Product Manager for DMED, Disney Marketing 360

• Oversaw collaboration with the ESPN business unit stakeholders to understand their business process in discovery sessions with UX and Tech to define a roadmap for supporting marketing planning and creative workflows to track and align across teams within the marketing 360 to support.

• Worked closely with client Product Owner, Technical Leads, and Globant leads to execute strategic plans and visions and present on processes, statues, etc.

• Oversaw the development team’s implementation of new features for the Salseforce based Marketing 360 platform, including working with other analysts working on integrations and reporting with Einstein Analytics. 

• Led a team of BAs to ensure training, documentation, and processes were aligned across Domestic, International, and Support and Enhancements teams, including creation of process maps, action plans, terms dictionaries, feature matrices, etc. 

• Established a revolutionary new process across all teams which was modeled across other Disney teams, which included implementing combined sprint demos and confluence documentations.

Other

• Globant Raleigh Office Community Ambassador 

• Globant Product Studio team member mentor 

Point Source, Raleigh NC 2016- 2019

Senior Business Analyst 

• Provided thought leadership to various clients in different industries identifying their business problems and documenting  their current business processes.  

• Oversaw internal and external teams to prioritize stories, problems, and goals in client facing workshops or internal scrum ceremonies.  

• Create sitemaps for client and internal use, help with near term and long term roadmapping goals and associated parity or new features.  

• Collaborated with sales for feature outlines for sizing exercises, work with UX defining  behaviour based personas and incorporating them into story and journey maps, work with strategy preparing and distilling workshop outcomes.  

• Defined Minimum Viable Feature sets and help prioritize milestones, create basic analytics dashboards in Google Analytics and Firebase.  

• Taught clients to work within a co-design, lean, and agile environment with measurable goals and outcomes.   

SciQuest, Morrisville NC 2014 - 2016

Senior Product Owner

• Oversaw development of a leading spend management and e-procurement source to settle solution that simplified business processes on a SaaS Java platform.  Module focus was initially on the contracts solution, including leading the creation of the two authoring apps (UIT and PROD) through Word App integration published in the Microsoft Word App Store.  Moved into the platform wide area focusing on security, internal user experience, imports and exports, integrations, reporting features, and other features that affected the platform.

• Led Agile teams as a PO/SM role, also worked with larger teams alongside Scrum Masters and UX Designers with designs and usage statistics and metrics gathering.  Attended Regional User Groups, created internal personas and experience mappings, created learning videos using Camtasia, helped maintain the UX Style Guide, gave executive demos, and reviewed release notes and other documentation going to customers around features worked on.

• Project Managed the legacy SaaS Contract Director application to the ASP model.  Worked on the Contract Management solution that automates and improves the contract process for business users.  Met the internal goal to get a high profile customer from the SaaS model to an ASP model for stability, working closely with professional services to communicate status to the customer.

• Drove process change and improvements with each new team I worked with and documented them on confluence.  Promoted cross company communication, collaboration, and education with local and remote teams and stakeholders.

Transite Technologies / 3GTMS, Raleigh NC 2013

Quality Assurance Contractor 

Intervolve, Raleigh, NC 2012-2014

Quality Assurance Lead
Quality Assurance Engineer

Certifications

CSPO - Certified Scrum Product Owner (Issued Feb 2016)
CSM - Certified Scrum Master (Issued March 2015)
Link to Scrum Alliance Profile

Accolades